Patient Administrator (Bank)

Location
Mount Alvernia Hospital - Guildford
Job Advert

BMI Mount Alvernia Hospital in Guildford is part of BMI Healthcare, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

We have a vacancy for a Patient Administrator to join our team of staff in the Administration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. You will be required to work various shift patterns including mornings, afternoons and evenings.

Applicants should meet the following criteria:

  • Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
  • Proficient in the use of a PC, including the use of software and systems
  • Basic financial awareness
  • Excellent organisation and multitasking skills required
  • Ability to work on own initiative and make decisions based on the protocols set down, and in line with BMI Healthcare policies and processes

Duties of this role include:

  • To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the BMI best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.  
  • First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
  • Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients
  • Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants

Salary & Benefits:

BMI Healthcare offers a competitive hourly rate.

Interested?

If you would like to apply for this opportunity, please complete our brief online application form and ensure to upload the most recent copy of CV.  We aim to respond to your application within 14 days of the closing date.  

Safeguarding

BMI Healthcare is fully committed to safeguarding the welfare of all children and young people, and vulnerable adults by taking all reasonable steps to protect them from harm.  All staff will receive appropriate training and induction so that they understand their roles and responsibilities and are confident about carrying them out.